email info@lawnstreesandhedges.co.uk

Commercial Clients

Site Survey

One of our managers will visit you to discuss your needs and requirements. He/she will recommend a course of action, which takes into account:

· The type of trees and their specific requirements ·
· The condition of the trees ·
· Any hazards/restrictions that should be considered, (e.g. light, aspect and size of the trees) ·
· The position of the trees in relation to drains, houses etc ·
· Take details in order to complete a method statement ·

The Quotation

Within four working days, you will receive a detailed specification of the work we recommend, in the form of an quotation. The quote number is a unique reference number for your project, so please quote it in any correspondence.

Your Instructions

Included with our quote is an acceptance form to make accepting the quote straightforward for you. All we ask you to do is complete and return the form. As soon as your acceptance is received, we enquire with your local authority, to check whether any Tree Preservation or Conservation Orders exist that affect you project.

Tree Preservation Orders

We carry out this enquiry on your behalf, free of charge, in order to protect you against unauthorised works. In most cases there are no such orders in place and you will receive a telephone you to arrange a convenient date for work to commence. This process usually takes a few working days.

Where Tree Preservation Orders do exist, we will inform you and we will present an application for tree work, on your behalf, to the local authority. It can take 6-8 weeks for the local authority to determine our request. However, we do everything to keep this time to a minimum and will keep you informed of any progress. Once consent has been received, we will contact you to arrange a convenient date for the work to begin.

The Work

On the date agreed for work to commence, our teams will arrive as near to the specified time as possible. If they are delayed for any reason they will telephone to inform you. All our employees are skilled, courteous professionals. Leading each crew is a Team Leader. It is his/her responsibility to liaise closely with you whilst the works are carried out, ensuring that everything is completed correctly and to your satisfaction.

The role of the Team Leader:

· To contact you on arrival and discuss the work with you ·
· To instruct his team to move any breakables or any other items to a position of safety ·
· To carry out works as detailed in the written specification ·
· To take care of surrounding areas/features ·
· To ensure debris is removed, we aim to leave the site cleaner than when we arrived ·
· To check with you that you are completely satisfied before leaving the site ·

Customer Satisfaction

Our aim is that your experience of our professional and efficient service will encourage you to use our service year after year. We hope that you will recommend us to friends and neighbours. If at any time you have queries or concerns, our managers and Team Leaders will be happy to assist.

If for any reason you feel that our service does not meet acceptable standards, we would like to know so that we can improve. We are continually developing our services to meet your needs and expectations.